So, in summary, I don't believe you could have fixed the fault much quicker than you did (Very impressive Incident Management Adobe haven't fixed LrC yet), but in Problem Management terms, I'd certainly be looking at my testing regime, and what level of Bug/Incompatibility/Incident triggers an urgent email communication, to improve service moving forward. Capture One 23 (16.2. Given that 14.2 released at ~6pm UTC on Monday, there still would've been plenty of time to send out an advisory email. Back in my IT Management days, I would have had a tester on standby (yes, even out-of-hours) to run a regression test on my paid product's key features, so that if any major issues arose, I'd be able to immediately communicate with my Customer-base (this would have been a "push" communication, rather than expecting them to find an online post (which by any measure wasn't exactly prominent). ![]() ![]() I understand that the 14.2 RC came out late on Friday. Capture One is built to minimize your workload and maximize efficiency, from. ![]() The technical issue, which although not your fault, could have been mitigated, and the comms, which was poorly managed, IMHO. Free Download Capture One Pro / Enterprise full version for Windows PC is the professionals choice in imaging software with support for more than 500 cameras from Canon, Nikon, Sony, Fujifilm, etc.
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